This summer we were thrilled to welcome Joelle Thomas to our staff as Information Services’ new User Engagement Librarian. Joelle most recently was the User Experience & Media Technologies Librarian at the University of Connecticut Storrs. In that role Joelle was a leader in using evidence-based practice to improve user services, including an ethnographic study of undergraduate research practices and an observational study of how people used spaces in the main library. At Trinity, Joelle will provide research consultations and instruction in several First Year Seminars, serve as liaison to Language and Culture Studies, and as a selector for materials in Women, Gender and Sexuality.
User Engagement is a new position for us, and we created it very purposely to ensure that we are listening to the Trinity community and designing services aimed at improving their experiences with the library and technology at Trinity. We’ll intend to call on her expertise with user studies and online interfaces to help us improve our library digital and physical services. That is already starting to happen. Joelle has been reaching out to the undergraduates, asking them for their ideas on how to improve our small leisure reading collection. She is also working with other staff to create a series of focus groups around the undergraduate experience doing research.
Joelle’s office is on the A level of the library, in Room A36 near the other Research Services librarians. Stop by and say hi!